xabaji Frequently Asked Questions

Creating an xabaji account takes less than three minutes — visit the xabaji Login page, click the registration option, and fill in your name, email address, mobile number, and a secure password. You will receive a one-time verification code on your mobile to confirm your number . Once verified, your account is active and you can make your first deposit immediately. All new players must be 18 years of age or older to register.

xabaji requires a valid government-issued photo ID to complete identity verification — acceptable documents include your National Identity Card (NID), passport, or driving licence. You will also need to provide proof that your payment method (such as your bKash or Nagad account) is registered in your own name. Verification is typically completed within 24 hours of document submission. Unverified accounts may have withdrawal limits applied until KYC is complete.

No — xabaji strictly allows one account per player. Opening multiple accounts is a violation of our Terms & Conditions and will result in the suspension of all associated accounts, along with the forfeiture of any bonuses or winnings accrued. If you have lost access to your existing account, contact [email protected] and our team will help you recover it through the standard verification process.

Use the "Forgot Password" link on the xabaji Login page to reset your password instantly. Enter the email address or mobile number linked to your account and you will receive a reset link or one-time code within a few minutes. If you no longer have access to that email or number, contact [email protected] with your account details and a copy of your ID so we can verify your identity and assist with recovery.

To close your xabaji account, email [email protected] with the subject line "Account Closure Request" from the email address registered to your account. Our team will process the request within one business day. Before closure, any remaining balance will be paid out to your verified payment method. Note that if you are closing your account due to a gambling concern, our self-exclusion programme may be a better fit — it pauses your account while keeping your balance safe for withdrawal.

Yes — xabaji accepts players from across all of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. There are no region-specific restrictions within the country. As long as you are 18 years of age or older and can complete our identity verification process, you are eligible to open and use an xabaji account regardless of your division or district.

bKash deposits on xabaji are credited instantly in the vast majority of cases — typically within 30 seconds of a successful transaction. Occasionally, during peak hours or network congestion, a deposit may take up to five minutes to reflect in your xabaji balance. If your deposit has not appeared after 15 minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected]; our team will resolve it promptly.

The minimum deposit on xabaji is ৳200 for mobile payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank, the minimum deposit is ৳500. There is no maximum deposit limit for standard verified accounts, though high-value deposits may trigger an additional security review as part of our standard compliance process.

The minimum withdrawal on xabaji is ৳500 for all payment channels, including bKash, Nagad, Rocket, Upay, and bank transfers. Withdrawal requests below this threshold cannot be processed. There is no upper limit on withdrawals for fully verified accounts, though large withdrawals may be processed in batches over 1-3 business days depending on the payment method and the amount involved.

Withdrawals via bKash, Nagad, and Rocket are typically processed within 1-4 hours of approval, and in most cases arrive in your mobile wallet within the same business day. Bank transfer withdrawals (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) generally take 1-3 business days depending on your bank's processing schedule. All withdrawal requests are subject to identity verification — please ensure your account KYC is fully complete to avoid delays.

xabaji does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges on your end — these are set by the respective service providers and are outside xabaji's control. We recommend checking your mobile banking app for any applicable charges before initiating a transfer.

For security and anti-fraud compliance, xabaji requires that withdrawals be processed back to the same payment method and account used for the original deposit. For example, if you deposited via bKash, your withdrawal must be returned to the same bKash number. If you have a genuine reason to withdraw to a different method — such as your bKash account being closed — contact [email protected] before requesting the withdrawal, as additional verification will be required.

xabaji offers a comprehensive range of cricket betting markets covering Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Bet types include match winner, top batsman, top bowler, total runs, fall of first wicket, player performance props, live in-play betting, and session betting. All major formats — T20, ODI, and Test — are covered across both domestic and international fixtures.

Yes — all slot games available on xabaji are provided by reputable international game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, whose titles use certified Random Number Generators (RNG) that are independently tested for fairness. The published Return to Player (RTP) percentage for each slot is the actual statistical payout rate of that game over millions of spins. xabaji does not modify game logic or RTP values in any way.

Yes — xabaji is fully optimised for mobile browsers on both Android and iOS devices. All games, including live dealer casino titles, cricket betting, slots, keno, and volleyball betting, are accessible directly through your smartphone's browser without needing to download a separate application. The mobile interface adapts automatically to your screen size for a smooth, responsive experience on any device.

xabaji's live casino section features real-time dealer games streamed in high definition, powered by providers including Evolution Gaming and Ezugi. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, and Live Andar Bahar — all with multiple table variants and stake levels to suit both casual players and high rollers. Games run 24 hours a day and are accessible from both desktop and mobile browsers.

Bets on BPL matches at xabaji are settled based on the official result declared by the Bangladesh Cricket Board (BCB). In the event of a match being abandoned or reduced by weather, the Duckworth-Lewis-Stern (DLS) method applies if a result is possible; otherwise, bets are voided and stakes are returned. Pre-match bets are locked at the listed odds at the time of placement. Live in-play odds update in real time throughout the match. All bets must be placed before the relevant ball is bowled for in-play markets.

Keno on xabaji is a lottery-style number game where you select between 1 and 20 numbers from a pool of 80. Once you confirm your selection and stake, the game draws 20 numbers at random and your payout is determined by how many of your chosen numbers match the drawn numbers — the more matches, the higher the prize. Each Keno round on xabaji takes just a few minutes, making it one of the fastest-paced games on the platform. Minimum stake per round is ৳20.

xabaji offers a welcome bonus to all newly registered and verified players who make their first qualifying deposit. The exact bonus amount and match percentage are displayed on the promotions page at the time of registration — offers vary seasonally and may be enhanced during major events like BPL, IPL, or Eid. All welcome bonuses are subject to the wagering requirements detailed in the bonus terms, which you can review in full on the xabaji Terms & Conditions page.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before any winnings generated from it can be withdrawn as real cash. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you need to place a total of ৳10,000 in qualifying bets before the funds unlock for withdrawal. Progress toward the wagering requirement is tracked in your account dashboard under the "Bonuses" section.

Yes — all xabaji bonus offers carry an expiry period, which is stated clearly in the individual bonus terms at the time of claiming. Typically, welcome bonuses and deposit match bonuses must have their wagering requirements completed within 7 to 30 days of the bonus being credited, depending on the promotion. Free spin rewards expire within 3-7 days in most cases. Bonuses that expire before their wagering requirements are met will be forfeited automatically.

Yes — xabaji runs regular reload bonus promotions for existing players, particularly around major cricket tournaments like the BPL and IPL, as well as seasonal events including Eid, Pohela Boishakh, and Durga Puja. Long-term players may also be eligible for loyalty rewards including cashback offers, free spins on selected slot titles, and enhanced odds on cricket markets. Details of all active promotions are posted in the Promotions section of your xabaji account dashboard.

No — bonus funds on xabaji cannot be withdrawn directly. They must first be converted to real-money winnings by completing the applicable wagering requirement through eligible gameplay. Only once the full wagering requirement has been met will the resulting balance become available for withdrawal. Any attempt to withdraw before completing the wagering requirement will result in the bonus being removed from your balance, though any real-money deposits you made remain yours and are fully withdrawable at any time.

xabaji operates as a safe and reliable online gaming platform secured by 256-bit SSL encryption across all pages, transactions, and login sessions — the same level of protection used by major international financial institutions. Your personal data is stored securely, your payment details are never shared with third parties without your consent, and all games are supplied by certified international providers with independently verified RNG systems. Our platform undergoes regular security audits to maintain the integrity of every player's account.

xabaji is an online gaming platform that operates internationally and accepts players from Bangladesh. We do not make specific claims about local licensing status, and we encourage all players to familiarise themselves with the laws applicable in their own jurisdiction before registering. xabaji is committed to operating transparently and responsibly, maintaining fair play standards, and providing a secure environment for all players. If you have legal questions specific to your situation, we recommend consulting a qualified legal professional.

The minimum age to register and play on xabaji is 18 years old. This requirement is strictly enforced — all players must pass our identity verification process confirming their date of birth before any real-money deposits or gameplay are permitted. Any account found to belong to a person under 18 will be suspended immediately, all funds will be withheld, and the matter will be escalated in accordance with our child protection obligations. xabaji strongly discourages underage gambling in all forms.

You can set a daily, weekly, or monthly deposit limit directly from the Responsible Gaming section of your xabaji account settings at any time. Lowering your limit takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active — this deliberate delay exists to help you make considered decisions rather than reactive ones. You can also ask the support team at [email protected] to apply a limit on your behalf if you prefer.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you need — options available are 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Our team will process the request within one business hour and send you written confirmation. Once active, self-exclusion immediately suspends your account for all gameplay and deposits. Your remaining balance stays safe and can be withdrawn at any time during the exclusion period by contacting support.

If gambling is causing financial strain, emotional distress, or affecting your relationships, please act now — the earlier you seek support, the easier recovery becomes. Start by visiting xabaji's dedicated Responsible Gaming page, which includes a self-assessment checklist, step-by-step guidance, and details of all available tools including time-out, deposit limits, and self-exclusion. You can also contact our support team directly at [email protected] — they are trained to handle these conversations with complete discretion, 24 hours a day, 7 days a week.