Terms & Conditions — xabaji Platform Rules and Player Agreement

Acceptance of Terms

By accessing, registering on, or using the xabaji platform in any capacity — including browsing the website, creating an account, making a deposit, placing a bet, or playing any game — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, including any policies incorporated herein by reference such as the Privacy Policy, Responsible Gaming Policy, and any bonus-specific terms and conditions.

These terms apply to all users of the xabaji platform, including registered players, guests, and any person accessing the site. xabaji reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised. Continued use of the xabaji platform following any such update constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically.

If you are using xabaji on behalf of a third party or acting as an agent for another person, you warrant that you have full authority to bind that person to these terms, and you accept personal liability for any breach.

Eligibility and Age Restriction

The xabaji platform is intended solely for adults. To register and use xabaji, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 18 years of age. Players under the age of 18 are strictly prohibited from accessing or using xabaji in any capacity.
• You must be legally permitted to participate in online gambling under the laws applicable to you in your jurisdiction.
• You must not be acting on behalf of, or depositing funds for, any third party.
• You must not currently be subject to a self-exclusion agreement with xabaji or any affiliated gaming platform.
• You must not have had a previous xabaji account terminated for breach of these Terms & Conditions.
• You must provide accurate, truthful, and complete personal information during registration and at any point when requested by xabaji for verification purposes.

Geographical Eligibility

xabaji primarily serves players based in Bangladesh. Players are responsible for ensuring that accessing and using the xabaji platform is lawful in their own jurisdiction. xabaji makes no representation that the services offered are legal or available in all locations. Access to xabaji from jurisdictions where online gambling is prohibited is done at the player's own risk and legal responsibility.

One Account Per Player

Each individual player is permitted to hold only one registered account with xabaji. Duplicate or multiple accounts created by the same person — whether using different names, email addresses, payment methods, or device identities — are strictly prohibited. xabaji uses automated and manual detection methods to identify duplicate accounts. Where duplicate accounts are found, all accounts except the first registered will be closed and any balances therein may be confiscated at xabaji's discretion.

Account Registration and Security

To access the full features of the xabaji platform — including deposits, withdrawals, betting, and game play — you must create a registered account. During registration, you are required to provide accurate and up-to-date personal information including your full legal name, date of birth, residential address, email address, and a valid mobile number. Providing false or misleading information during registration is a breach of these Terms & Conditions and may result in immediate account closure and forfeiture of funds.

Identity Verification (KYC)

xabaji operates a Know Your Customer (KYC) verification process in accordance with responsible gaming and anti-money laundering standards. You may be required to submit one or more of the following documents at any stage of your account's life cycle:

• A government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or equivalent document dated within the last three months)
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number)
• Source of funds documentation where deposits exceed defined thresholds

Failure to complete KYC verification when requested will result in the suspension of deposit, withdrawal, and betting functionality on your account until the verification is successfully completed. xabaji reserves the right to withhold withdrawal processing until all outstanding verification requirements are satisfied.

Account Security Obligations

You are solely responsible for maintaining the security and confidentiality of your xabaji account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any other person under any circumstances. xabaji will never contact you to request your password — any communication purporting to be from xabaji and requesting your login details should be treated as fraudulent and reported immediately to [email protected].

If you suspect that your account has been accessed without your authorisation, you must notify xabaji support immediately. xabaji accepts no liability for losses arising from unauthorised account access where the player failed to adequately protect their login credentials.

Account Contact Information

It is your responsibility to keep the contact information on your xabaji account current and accurate, including your email address and mobile phone number. xabaji communicates account notices, security alerts, KYC requests, and promotional information to the contact details held on your account. If your contact details are outdated and you miss a material communication from xabaji, xabaji accepts no liability for any resulting disadvantage to you.

Deposits and Withdrawals

All financial transactions on the xabaji platform — including deposits, withdrawals, and internal account transfers — are conducted in Bangladeshi Taka (৳). xabaji supports a range of payment methods that are widely used across Bangladesh to ensure accessibility for all players.

Accepted Payment Methods

xabaji currently accepts deposits and processes withdrawals through the following approved payment channels:

• bKash (mobile financial service)
• Nagad (mobile financial service)
• Rocket (Dutch-Bangla Bank mobile banking)
• Upay
• Dutch-Bangla Bank (direct bank transfer)
• City Bank
• BRAC Bank
• Islami Bank Bangladesh
• Sonali Bank

The availability of specific payment methods may change without prior notice. xabaji reserves the right to add or remove payment method options at its discretion. Players are advised to check the deposit/withdrawal section of their account for the current list of available methods at the time of transaction.

Deposit Rules

The minimum deposit amount on xabaji is ৳500. There is no maximum deposit limit imposed by xabaji, though individual payment providers may impose their own transaction limits. All deposits must originate from a payment account that is registered in your own name. Deposits made from payment accounts belonging to another person are prohibited and will result in the deposit being reversed and the xabaji account being reviewed for potential suspension.

Deposits are credited to your xabaji account balance promptly upon confirmation from the payment provider. xabaji is not liable for delays caused by the payment provider's own processing systems.

Withdrawal Rules

Withdrawal requests are processed to the same payment method used for the most recent deposit, unless otherwise agreed in writing with xabaji support. Withdrawals can only be made to accounts verified as belonging to the registered xabaji account holder. The minimum withdrawal amount is ৳500. xabaji aims to process withdrawal requests within 24 hours of approval, subject to completion of any pending KYC verification requirements.

xabaji reserves the right to delay or decline a withdrawal request pending the completion of identity verification, anti-money laundering checks, or investigation of suspected bonus abuse. In such cases, xabaji will notify the player via the contact details on their account and will aim to resolve the matter promptly.

Bonuses and Promotions

xabaji offers a range of promotional incentives to its players, including welcome bonuses, reload bonuses, free bets, cashback offers, and seasonal promotions tied to events such as BPL cricket season, the ICC T20 World Cup, Eid ul-Fitr, Eid ul-Adha, and Pohela Boishakh (Bengali New Year). All bonuses and promotional offers are subject to these general Terms & Conditions as well as the specific terms and conditions stated at the point of each individual promotion.

Wagering Requirements

Most bonuses offered by xabaji are subject to a wagering requirement — meaning the bonus amount (and in some cases, the deposit amount) must be wagered a specified number of times before any winnings derived from the bonus can be withdrawn as cash. The applicable wagering requirement for each promotion will be clearly stated in the promotion's specific terms. xabaji does not apply hidden or undisclosed wagering conditions after the fact.

Bonus Abuse and Fraud Prevention

The use of bonuses in a manner that xabaji determines, at its reasonable discretion, to constitute bonus abuse, systematic exploitation, or fraud is strictly prohibited. This includes but is not limited to:

• Creating multiple accounts to claim the same welcome bonus more than once
• Coordinating with other players to exploit bonus structures or low house-edge games
• Using bonus funds to place hedged or arbitrage bets designed to reduce risk while satisfying wagering requirements
• Providing false information to qualify for a targeted promotional offer

Where xabaji determines that bonus abuse has occurred, it reserves the right to void any bonus balance, cancel any associated winnings, and close the offending account without prior notice. xabaji's decision in bonus abuse cases is final, subject to the right to escalate through xabaji's formal complaints procedure.

Expiry of Bonuses

All bonuses carry an expiry date or time limit within which the wagering requirement must be completed. Bonus balances and associated winnings that have not been released by the time the bonus expires will be forfeited automatically. The expiry period for each bonus will be stated in its individual terms. Players are responsible for monitoring the expiry dates of any active bonuses on their account.

User Obligations and Prohibited Conduct

As a registered player on xabaji, you agree to use the platform in good faith and in compliance with all applicable laws and these Terms & Conditions. The following conduct is expressly prohibited on the xabaji platform:

• Providing false, inaccurate, or misleading personal information at registration or at any subsequent point
• Registering or operating more than one account on xabaji
• Allowing any third party to access or use your xabaji account
• Using xabaji for any purpose connected with money laundering, fraud, or any other criminal activity
• Placing bets or participating in games while knowing, or having reasonable grounds to suspect, that the outcome is manipulated or fixed
• Using any software, tool, algorithm, bot, or automated system to gain an unfair advantage on the platform
• Attempting to exploit technical errors, glitches, or software bugs in xabaji's platform for financial gain
• Communicating with xabaji staff or other players in an abusive, threatening, or harassing manner
• Attempting to access the xabaji platform using VPN, proxy, or other IP-masking technology to circumvent geographic or account restrictions

xabaji monitors platform activity continuously for the above prohibited conduct using automated systems and manual review processes. Where prohibited conduct is detected or credibly suspected, xabaji reserves the right to suspend the account immediately pending investigation, to void bets and transactions related to the conduct, and to close the account permanently if the investigation confirms a breach.

Reporting Suspicious Activity

If you observe or suspect any activity on the xabaji platform that you believe may constitute fraud, match-fixing, or system manipulation, you are encouraged to report it to [email protected]. All reports are treated confidentially and investigated thoroughly.

Account Suspension and Closure

xabaji reserves the right to suspend, restrict, or permanently close any player account at any time and for any reason, including but not limited to: breach of these Terms & Conditions, suspected fraud or money laundering, failure to complete KYC verification, confirmed underage use, bonus abuse, or conduct that is detrimental to the integrity of the platform.

Voluntary Account Closure

Players who wish to close their xabaji account voluntarily — whether for personal reasons or as a responsible gaming measure — may do so by contacting [email protected]. Upon receiving a closure request, xabaji will process any outstanding withdrawal of the remaining real-money balance (after deduction of any non-withdrawable bonus balances) to the player's verified payment method. Account closure requests made as part of a self-exclusion or responsible gaming request will be actioned with priority and without obstacle.

Self-Exclusion

Players who feel that gambling is negatively affecting their wellbeing may request a self-exclusion through xabaji's responsible gaming tools or by contacting [email protected]. Self-exclusion periods may be temporary (ranging from 24 hours to 12 months) or permanent. During a self-exclusion period, xabaji will make all reasonable efforts to prevent the excluded player from accessing their account, receiving promotional communications, or creating a new account. Players who circumvent a self-exclusion to continue gambling do so against xabaji's express wishes and at their own responsibility.

Account Closure by xabaji — Effect on Funds

Where xabaji closes an account due to a confirmed breach of these Terms & Conditions, any real-money balance remaining in the account may be withheld pending investigation. Funds derived directly from fraudulent activity, bonus abuse, or exploitation of platform errors will be forfeited. Any legitimate real-money balance that is not the product of prohibited conduct will be returned to the player's verified payment method following the conclusion of xabaji's investigation.

Limitation of Liability

xabaji provides its platform and services on an "as available" basis. While xabaji makes every reasonable effort to maintain continuous, uninterrupted access to the platform, it does not guarantee that the platform will be free from technical faults, downtime, or errors at all times. Scheduled maintenance, server upgrades, and unforeseeable technical failures may occasionally affect platform availability.

Platform Errors

In the event of a technical error, software fault, or display malfunction that results in a game outcome, bet settlement, bonus calculation, or account balance being shown or processed incorrectly, xabaji reserves the right to void the affected transactions and correct the error. This applies regardless of whether the error appears to benefit the player or xabaji. xabaji will not honour winnings that are the direct and confirmed result of a technical malfunction or software error.

Interruptions During Live Play

If a bet is placed and then a technical interruption prevents the game from completing, xabaji will apply reasonable recovery procedures — including voiding the affected bet and returning the stake to the player's account — in accordance with the relevant game provider's published rules. xabaji is not liable for losses arising from internet connectivity issues on the player's side.

Extent of Liability

To the maximum extent permitted by applicable law, xabaji's total liability to any player arising from or in connection with the use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total value of real-money deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim. xabaji is not liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity, howsoever arising.

Third-Party Services

xabaji's platform integrates third-party services including game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment processors (such as bKash and Nagad). xabaji is not liable for failures, errors, or service interruptions on the part of these third-party providers, though it will make reasonable efforts to assist players affected by such issues.

Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable laws. xabaji's formal complaints and dispute resolution procedure is the first port of call for any unresolved player concerns. Players are encouraged to contact [email protected] in the first instance to seek resolution before pursuing any formal legal process.