Responsible Gaming at xabaji — Play Smart, Stay in Control
At xabaji, we believe that gambling should always be a source of entertainment — never a source of stress, financial hardship, or personal harm. Our Responsible Gaming programme gives every player across Bangladesh the tools, information, and support they need to stay in control of their play at all times. This page is 18+ only.
Age Verification
Every xabaji account requires full identity verification. Players must be 18 years of age or older to register, deposit, and play. Our KYC process confirms age before any real-money gameplay is permitted.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits directly from your xabaji account settings. These limits take effect immediately and can be lowered at any time. Requests to raise limits require a mandatory 7-day cooling-off period.
Session Time-Out
Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days to temporarily step away from xabaji. During a time-out, your account is suspended for play while your balance remains safe and accessible for withdrawal.
Self-Exclusion
Players who feel they need a longer break can request self-exclusion for a period of 6 months, 1 year, 2 years, 5 years, or permanently. Once active, self-exclusion cannot be reversed until the chosen period expires.
Reality Check Reminders
Enable session reminders that notify you at regular intervals — every 30, 60, or 90 minutes — showing how long you have been playing and your net session result. These prompts encourage you to pause and reflect before continuing.
Dedicated Support Team
xabaji's support team is trained to handle responsible gaming requests with sensitivity and discretion. Available 24 hours a day, 7 days a week in English, they can apply account restrictions immediately upon your request.
18+ Age Restriction Policy
xabaji operates exclusively for adults aged 18 years and above. This age restriction is non-negotiable and applies to all players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other location in Bangladesh. No exceptions are made under any circumstances.
Every new player who registers with xabaji must complete our identity verification process before depositing real money or participating in any real-money game. This process requires submission of a valid government-issued photo ID — such as a National Identity Card, passport, or driving licence — that confirms your full name and date of birth. Accounts where age cannot be verified to xabaji's satisfaction will be suspended pending the provision of additional documentation.
xabaji also actively monitors existing accounts for indicators that suggest a registered user may be underage. Where such indicators are detected, the account will be locked and a full verification review conducted. Any winnings accrued in an underage account will be withheld and are not eligible for withdrawal.
Signs of Problem Gambling
Gambling becomes a problem when it starts to interfere with your finances, relationships, work, mental health, or daily life. Problem gambling can affect anyone — regardless of income, profession, or how long they have been playing. Recognising the early warning signs is the first and most important step toward regaining control.
The following behaviours may indicate that gambling is becoming, or has already become, a harmful pattern rather than a leisure activity. Ask yourself honestly whether any of these apply to your situation:
- Spending more money or time gambling than you originally intended
- Chasing losses — continuing to bet in order to win back money you have already lost
- Gambling with money set aside for essential expenses such as rent, food, utility bills, or school fees
- Borrowing money from family, friends, or lenders in order to fund gambling
- Feeling anxious, irritable, or restless when you try to cut down or stop gambling
- Lying to family members or colleagues about how much time or money you spend on gambling
- Using gambling as a way to escape stress, depression, loneliness, or other difficult emotions
- Neglecting work, studies, family responsibilities, or personal health because of gambling
- Repeatedly making unsuccessful attempts to cut back or stop gambling entirely
- Continuing to gamble even after experiencing serious financial or relationship consequences
Self-Assessment Checklist
The following questions are designed to help you reflect honestly on your gambling behaviour. Read each question carefully and consider whether your answer is "yes" more often than you would like. There are no scores and no judgment — this checklist exists purely to help you understand your own relationship with gambling.
Have you ever gambled with money that was originally meant for household expenses, bills, or savings?
Have you ever increased your stakes in order to chase a loss and recover money you had already spent?
Have you ever felt the need to hide the amount of time or money you spend on gambling from people who are close to you?
Have you ever borrowed money — from a person or a financial service — to fund a gambling session?
Do you find it difficult to stop playing once you have started, even when you intended to play for only a short time?
Has gambling affected your sleep, concentration, appetite, mood, or your relationships with family and friends?
Do you feel a strong urge to gamble when you are under stress, feeling low, or trying to avoid thinking about a problem?
Deposit Limits and Spending Controls
One of the most effective ways to keep gambling enjoyable and within your budget is to set firm deposit limits before you start playing. xabaji provides flexible deposit limit controls that you can configure directly from your account settings at any time — no waiting period required to lower your limit.
Available Limit Types
Daily Limit
Set the maximum total amount you can deposit into your xabaji account within any single 24-hour period. Resets at midnight Bangladesh Standard Time (BST, UTC+6).
Weekly Limit
Cap your total deposits across any rolling 7-day window. Useful for players who prefer to budget on a weekly basis rather than day-by-day.
Monthly Limit
Set a maximum monthly deposit ceiling across a rolling 30-day period. This is our most popular limit type for players who set a monthly entertainment budget.
How Limit Changes Work
Reducing a deposit limit takes effect immediately — as soon as you confirm the change in your account settings, the new lower limit applies to all subsequent deposits. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional: it gives you time to reconsider whether the increase is genuinely in your best interest, rather than being a reaction to a losing session.
You can set deposit limits for bKash, Nagad, Rocket, Upay, and bank transfer channels independently, or apply a single combined limit across all payment methods. Contact [email protected] if you need assistance configuring your limits or if you would like xabaji to apply a limit on your behalf.
Time-Out and Cool-Off Features
Sometimes the most responsible thing a player can do is simply step away from gambling for a defined period. xabaji's time-out feature allows you to temporarily suspend your account for gameplay purposes without permanently closing it. Your account balance remains intact throughout the time-out period and is available for withdrawal at any time.
Available Time-Out Durations
24-Hour Time-Out
Ideal for a single-day break after an intense session. Your account is suspended for gameplay for 24 hours from the moment you activate the option. Perfect for players who simply want to pause and reset before playing again.
48-Hour Time-Out
A two-day break suited to players who recognise they have been playing more frequently than usual and want to interrupt the habit pattern before it becomes entrenched.
7-Day Time-Out
A full week away from xabaji. Recommended for players who have experienced a significant loss, are feeling emotional about their play, or simply want a meaningful break to reassess.
30-Day Time-Out
A monthly cool-off period that gives you real distance from gambling. At the end of 30 days, you will need to actively log back in and confirm you wish to resume play — there is no automatic reactivation.
Custom Duration
If none of the standard options fit your needs, contact our support team at [email protected] and we will apply a custom time-out duration tailored to your request. Any duration from 1 day to 5 years can be accommodated.
Reality Check Session Reminders
In addition to time-out periods, xabaji offers in-session reality check reminders. When enabled, the platform will display a notification at regular intervals — every 30, 60, or 90 minutes — showing how long the current session has lasted and a summary of your net result for the session. The reminder prompts you to decide: continue, take a break, or stop for the day. This feature is entirely opt-in and can be configured through your account settings at any time.
Self-Exclusion Programme
Self-exclusion is the strongest responsible gaming tool available at xabaji. It is designed for players who have concluded that they need to stop gambling for an extended period — or permanently — in order to protect their wellbeing, finances, or relationships. Self-exclusion is a serious commitment, and xabaji treats it as such.
Self-Exclusion Periods Available
- 6 Months: A semi-annual exclusion. Commonly chosen by players who are taking a significant break but anticipate returning to recreational play in the future.
- 1 Year: A full-year exclusion. Recommended for players who have identified a problematic pattern and want a meaningful period of separation from gambling.
- 2 Years: A medium-term exclusion providing a substantial reset period, during which the player is encouraged to seek professional support if needed.
- 5 Years: A long-term exclusion for players who require an extended period of complete separation from all gambling activity.
- Permanent Exclusion: A lifetime ban from the xabaji platform. This option is irreversible. Players who choose permanent self-exclusion will never be permitted to open a new account with xabaji, regardless of circumstance.
What Happens During Self-Exclusion
As soon as a self-exclusion request is processed, your xabaji account is immediately suspended for all gameplay, deposit, and bonus-claiming activities. Any active bonus offers will be voided. Your account balance at the time of exclusion will remain accessible for withdrawal during the exclusion period — simply contact our support team to arrange the release of funds.
xabaji will use all reasonable technical measures to prevent the opening of a new account by a self-excluded player. If you attempt to open a new account during a self-exclusion period, any deposits made and any winnings accrued will be returned to the payment source and the account will be closed immediately.
How to Request Self-Exclusion
To begin the self-exclusion process, contact xabaji's support team directly at [email protected] with the subject line "Self-Exclusion Request". State the duration you require. Our team will process your request within one business hour and send you a written confirmation. Self-exclusion requests submitted outside of peak hours are processed as the next available priority — we aim for a maximum response time of four hours in all cases.
Protecting Minors
Protecting children and young people from exposure to gambling is a shared responsibility. xabaji takes its obligations in this area extremely seriously. In addition to our age verification procedures, we encourage all adult players who share a device with children or teenagers to take practical steps to prevent minors from accessing the xabaji platform.
Recommended Steps for Parents and Guardians
- Never share your xabaji account login credentials with anyone, including family members under the age of 18
- Always log out of your xabaji account completely when you have finished playing, especially on shared or family devices
- Use device-level parental controls or browser filtering software to restrict access to gambling websites on devices that minors use regularly
- Set strong, unique passwords for your xabaji account and do not write them down in places accessible to children
- Store any physical debit cards or mobile banking accounts linked to xabaji in a secure location that minors cannot access
- Talk openly with teenagers in your household about the risks of gambling and the legal minimum age requirement
Parental Control Software
Several free and commercial parental control solutions can be used to block access to online gambling platforms on shared devices. These include built-in tools in Windows, macOS, iOS, and Android, as well as third-party applications available for most platforms. xabaji does not endorse any specific product, but we encourage parents and guardians to explore these options as an additional layer of protection alongside our own age verification systems.
Getting Help and Support
Reaching out for help is a sign of strength, not weakness. If gambling is causing you distress — financially, emotionally, or in your relationships — there is genuine, practical support available to you. xabaji's support team is trained to handle these conversations with complete discretion and without judgment. We are here to help, not to judge.
Contact xabaji Support
xabaji Responsible Gaming Support
Our dedicated responsible gaming support team is available around the clock. Whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply talk through your concerns, our team will respond promptly and handle your request with the utmost care and confidentiality.
Available 24 hours a day, 7 days a week. English language support. Response time: under 1 hour for responsible gaming requests.
[email protected]Steps You Can Take Right Now
If you are concerned about your gambling and want to take action today, here is a clear sequence of steps you can follow immediately without waiting for support to respond:
Step 1 — Pause Your Play
Log in to your xabaji account and activate a 7-day or 30-day time-out immediately. This takes effect the moment you confirm it and requires no support interaction.
Step 2 — Set a Deposit Limit
While logged in, navigate to your account settings and set a daily or monthly deposit limit that reflects what you can genuinely afford to spend on entertainment each month.
Step 3 — Contact Support
Email [email protected] with "Responsible Gaming Request" in the subject line. Our team will follow up with personalised guidance and can apply further restrictions on your behalf.
Step 4 — Speak to a Professional
Consider speaking with a qualified counsellor or a trusted person in your life about your concerns. Professional support — combined with the account tools available at xabaji — provides the most effective path toward regaining control.
Play Responsibly — Enjoy xabaji at Its Best
Gambling at xabaji is meant to be enjoyable, fair, and within your control. Explore our full game library — cricket betting, live casino, slots, keno, volleyball — all with the safeguards of our responsible gaming programme in place. Review our FAQ for common questions, or visit our Privacy Policy to understand how we protect your data. 18+ only.